Improved efficiency promised as GWI launches WhatsApp Chatbot

Services listed in the app allows the user to check their account balance, view their last bill, access a list of payment agencies and submit a report or a query.

Customers can also have their account details updated via the app.

The tool, which was designed in partnership with Cassini technologies, is expected to change the way in which customers interact with GWI.

Speaking at the launch, GWI’s Director of Commercial and Customer Services Relations, Andrea Khan said the app is a testament of the company’s commitment to providing “efficient, accessible and customer centered” services.

“In today’s fast pace world, communication channels are evolving and so are the expectations of our customers.

“We understand that convenience and ease of access are paramount and this Chatbot is a significant step towards making our customers interactions more seamless,” Khan said.

Since the soft launch at GuyExpo last year, Khan said the WhatsApp Chatbot has 1,250 users.

“Public feedback is essential in shaping our services and hear ear to ear about your experience with this new tool,” Khan said.

Meanwhile, in brief remarks, GWI board member Wendell Jeffrey emphasized that the key focus of the tool is customer satisfaction.

“Every hour in the job is spent on not only the water you receive but also the service which you receive.

“We want you to be so happy with the quality that you receive from GWI,” Jeffrey said.

Agents can be accessed on a 24/7 basis on the GWI Whatsapp Chatbot.